Returns and Refunds

No refunds or exchanges for items purchased on a sale, at a discounted price or close out items.

If you purchased zNitro items from a retail store or 3rd party online reseller you will need to contact them directly for any returns and/or refunds. We are unable to offer refunds if the product was not purchased directly from our website.

If you purchased a product from www.znitro.com please follow the process below for a return or refund.

zNitro has a 30 day money back guarantee for all items purchased directly from www.znitro.com.  If you are not 100% satisfied with our products please email warranty@znitro.com to begin the refund process. All refunds require returning the product in original packaging within 30 days of purchase for a full refund. After 30 days, zNitro will not accept returns for a refund. See warranty replacement guidelines if passed 30 days. We cannot process refunds over the phone, all requests must be submitted via email.

Please provide the following information in your email:

1) Your full name

2) Your zNitro order number

3) What is wrong with the item, reason for return?

Customer is responsible for all return shipping fees.

 

Shipping & Delivery

Free shipping to the continental United States with every zNitro purchase! This is available via standard USPS delivery. If you want your order to arrive more quickly simply choose an expedited shipping method at checkout. *International orders, promotional items, warranties and giveaway orders will be required to pay for shipping separately. Most standard shipped items will ship within 1-2 business days First Class via USPS (unless otherwise specified). Please allow 5 to 14 business days for your product to arrive. Due to holiday shipping schedules, delivery time may take longer than usual. We thank you in advance for your patience.

We are committed to providing our customers with the most efficient and prompt shipping service. If you do not receive your item in the allowed time, please email us at warranty@znitro.com. You will receive a reply within 1-2 business days.

We also offer worldwide shipping. Please view our shipping options on the checkout page.